Work
Japanese Business Manners Essentials
Recently, I had the opportunity to meet seven different customers over 2 days together with a former banker who has
Work Notes
Work
What a Customer’s Farewell Taught Me About Feedback
One of our main contacts at a key customer announced she’s retiring — this week.
I did notice she was
Work
The Lesson from the Winged Victory of Samothrace
The Lesson from the Winged Victory of Samothrace
In 2014, I visited the Louvre for the first time.
Many artworks
Connection
It’s not the survey result that defines a team — it’s how a leader responds.
During my time at Amazon, we had frequent anonymous surveys.
People managers received the results regularly, often highlighting how the
Work
From Reassurance Emails to Industry Shifts: Finding Balance between Microscope and Telescope
At work, it’s easy to get pulled deep into the microscopic details—
especially when customers ask for reassurance:
“Just
Japan
Lost in translation: from crypto to quack
During a recent meeting with customers, I made a mistake
What I meant to say:👉 The key is that we
Work
Knowledge sharing doesn’t just transfer skills. It builds invisible bridges.
Joy of creating tools and how to pages in the company
Being in a remote location, where 99% of the
Connection
When colleagues see you, not just your work, importance of reaching out
This week, two small moments reminded me of the power of connection.
1 — “Are you ok?”
I was tired.
A
Lessons from Mentors
Catch people doing things right
Last week, three moments at work brought me genuine joy:
💫A colleague put in extra effort that helped ease a
Korea
Oops, I Left the Door Open—Then Got My Heart Opened Too
🚕 “You must be from Japan,” the taxi driver said with a chuckle.
I had left the door wide open for
Connection
Gratitude is a more useful fuel than anger
📞5 missing calls.
7PM. Sunday evening.
I was just heading out to a friend’s birthday dinner.
My phone lit
Work
Focusing on What’s in My Control—and Finding Joy in It
Over the past few months, I started sending emails to my private inbox.
Each one marked a moment at work
Brunei
When Connections Go Beyond the Screen
When Connections Go Beyond the Screen
This month, I had the opportunity to travel to Brunei 🇧🇳 and finally meet customers
Work
Saying Goodbye to Customers (For Now)
Last week, I sat down to call 15 different customers—just to say goodbye.
After three rewarding years of working
Work
When a Customer Offers to Buy You a Beer
It was 3 PM on a Monday.
The week ahead was packed, and I was already feeling the pressure.
That’
Work
Reducing Friction, Creating Habits
As a service manager, I wanted to stay closely connected to how our customers were using support—daily. So I
Work
Checking My Mindset When Receiving Feedback
I recently received constructive feedback on a dashboard I built to help colleagues monitor a key campaign:
• “I couldn’t
Work
What I Remind Myself Before Every Presentation
The first time I had to present in a foreign language, I was 8 years old—standing in front of
Work
Little Trophy Moments
Had a small but super rewarding moment last week.
A set of docs and course links I’d put together
Work
Thanks to a Colleague, I`m Rethinking My Mornings
While scheduling a meeting with a colleague in the U.S., I noticed his first hour to hour and a
Japan
Business Card Exchange in Japan
Have you ever watched one of those video guides on how to properly exchange business cards in Japan?
Not exactly
Work
Emotional Labor is the Work
The moment I saw the internal email—with a subject line that hinted at bad news—I felt that familiar
Work
Whiplash, and Searching for Flow State
"WHIPLASH" Amazing movie.
So today was the second time, and was elated to know that TOHO cinemas brought
Work
I am glad I did not send that angry email
I am happy that I did not send that angry email.
It was past 10 pm in the office.
Something
Work
A rookie’s advantage at work
When I just joined my second company, I had an opportunity to do an implementation of a software customization on
Work
Pause before sending an angry email, give it some time
I received a rather angry email from an internal stakeholder. Apparently what I have requested did not make sense at
Korea
Job hunting in Japan was fun (compared to South Korea) here is why
Looking back, job hunting for me was lots of fun. I would even say one of the most exciting periods
Work
The joy of being trusted for what you do
First year on the job at a totally different industry to where I used to work, I was to take
Work
Work can wait
Your work can wait. Don‘t let other people tell you otherwise. Also, don’t become emotional about it and
Mental health
This shall pass as well, shaking off anxiety by looking back
I was so anxious about closing that deal. The result was supposed to come in on Monday, but no news.
일본생활
Lessons learned during my 2 years of work at Amazon Warehouse in Kyoto
I came to Japan mainly to be with my now wife, then girlfriend in 2020 March.
Since it was about