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From Reassurance Emails to Industry Shifts: Finding Balance between Microscope and Telescope
At work, it’s easy to get pulled deep into the microscopic details—
especially when customers ask for reassurance:
“Just
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Lost in translation: from crypto to quack
During a recent meeting with customers, I made a mistake
What I meant to say:👉 The key is that we
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Knowledge sharing doesn’t just transfer skills. It builds invisible bridges.
Joy of creating tools and how to pages in the company
Being in a remote location, where 99% of the
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When colleagues see you, not just your work, importance of reaching out
This week, two small moments reminded me of the power of connection.
1 — “Are you ok?”
I was tired.
A
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Catch people doing things right
Last week, three moments at work brought me genuine joy:
💫A colleague put in extra effort that helped ease a
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The Bipolar Attitude
💡 When the wall won’t budge… what do you do?
A customer came to me frustrated.
End of Support had
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The Unexpected Gift of Offering My Hotspot
Just as I sat down at a cafe near home, a foreign gentleman sits down next to me. Asks the
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Oops, I Left the Door Open—Then Got My Heart Opened Too
🚕 “You must be from Japan,” the taxi driver said with a chuckle.
I had left the door wide open for
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Gratitude is a more useful fuel than anger
📞5 missing calls.
7PM. Sunday evening.
I was just heading out to a friend’s birthday dinner.
My phone lit
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Focusing on What’s in My Control—and Finding Joy in It
Over the past few months, I started sending emails to my private inbox.
Each one marked a moment at work
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When Connections Go Beyond the Screen
When Connections Go Beyond the Screen
This month, I had the opportunity to travel to Brunei 🇧🇳 and finally meet customers
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Saying Goodbye to Customers (For Now)
Last week, I sat down to call 15 different customers—just to say goodbye.
After three rewarding years of working
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When a Customer Offers to Buy You a Beer
It was 3 PM on a Monday.
The week ahead was packed, and I was already feeling the pressure.
That’
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Reducing Friction, Creating Habits
As a service manager, I wanted to stay closely connected to how our customers were using support—daily. So I
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Checking My Mindset When Receiving Feedback
I recently received constructive feedback on a dashboard I built to help colleagues monitor a key campaign:
• “I couldn’t
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What I Remind Myself Before Every Presentation
The first time I had to present in a foreign language, I was 8 years old—standing in front of
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Little Trophy Moments
Had a small but super rewarding moment last week.
A set of docs and course links I’d put together
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Thanks to a Colleague, I`m Rethinking My Mornings
While scheduling a meeting with a colleague in the U.S., I noticed his first hour to hour and a