Work
"It felt as if my wife asked for a divorce!"
"How did you feel when he told you that he is moving to a different department?"
A colleague
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Japanese Business Manners Essentials
Recently, I had the opportunity to meet seven different customers over 2 days together with a former banker who has
Work
What a Customer’s Farewell Taught Me About Feedback
One of our main contacts at a key customer announced she’s retiring — this week.
I did notice she was
Work
The Lesson from the Winged Victory of Samothrace
The Lesson from the Winged Victory of Samothrace
In 2014, I visited the Louvre for the first time.
Many artworks
Connection
It’s not the survey result that defines a team — it’s how a leader responds.
During my time at Amazon, we had frequent anonymous surveys.
People managers received the results regularly, often highlighting how the
Work
From Reassurance Emails to Industry Shifts: Finding Balance between Microscope and Telescope
At work, it’s easy to get pulled deep into the microscopic details—
especially when customers ask for reassurance:
“Just
Japan
Lost in translation: from crypto to quack
During a recent meeting with customers, I made a mistake
What I meant to say:👉 The key is that we
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Knowledge sharing doesn’t just transfer skills. It builds invisible bridges.
Joy of creating tools and how to pages in the company
Being in a remote location, where 99% of the
Connection
When colleagues see you, not just your work, importance of reaching out
This week, two small moments reminded me of the power of connection.
1 — “Are you ok?”
I was tired.
A
Lessons from Mentors
Catch people doing things right
Last week, three moments at work brought me genuine joy:
💫A colleague put in extra effort that helped ease a
Korea
Oops, I Left the Door Open—Then Got My Heart Opened Too
🚕 “You must be from Japan,” the taxi driver said with a chuckle.
I had left the door wide open for
Connection
Gratitude is a more useful fuel than anger
📞5 missing calls.
7PM. Sunday evening.
I was just heading out to a friend’s birthday dinner.
My phone lit
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Focusing on What’s in My Control—and Finding Joy in It
Over the past few months, I started sending emails to my private inbox.
Each one marked a moment at work
Brunei
When Connections Go Beyond the Screen
When Connections Go Beyond the Screen
This month, I had the opportunity to travel to Brunei 🇧🇳 and finally meet customers
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Saying Goodbye to Customers (For Now)
Last week, I sat down to call 15 different customers—just to say goodbye.
After three rewarding years of working
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When a Customer Offers to Buy You a Beer
It was 3 PM on a Monday.
The week ahead was packed, and I was already feeling the pressure.
That’
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Reducing Friction, Creating Habits
As a service manager, I wanted to stay closely connected to how our customers were using support—daily. So I
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Checking My Mindset When Receiving Feedback
I recently received constructive feedback on a dashboard I built to help colleagues monitor a key campaign:
• “I couldn’t