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Mental health

A collection of 8 posts

Reducing Friction, Creating Habits

Reducing Friction, Creating Habits

As a service manager, I wanted to stay closely connected to how our customers were using support—daily. So I built a series of reports, each tailored by customer, and felt great about it. The result? I stopped checking them just days later. Even after setting up daily email digests,

Little Trophy Moments

Little Trophy Moments

Had a small but super rewarding moment last week. A set of docs and course links I’d put together for a customer got shared by someone in a different department. No one asked them to—just saw value and passed it on. I actually paused and took note of

Whiplash, and Searching for Flow State

Whiplash, and Searching for Flow State

"WHIPLASH" Amazing movie. So today was the second time, and was elated to know that TOHO cinemas brought this movie back on. First time I watched was 10 years ago back in Korea, don't remember who I watched it with(my dear wife sometimes reads my

I am glad I did not send that angry email

I am glad I did not send that angry email

I am happy that I did not send that angry email. It was past 10 pm in the office. Something I did in good will turned against me, and I thought this person was being deeply malicious with me. I felt so wronged when I first knew. Poured down the

Pause before sending an angry email, give it some time

I received a rather angry email from an internal stakeholder. Apparently what I have requested did not make sense at all. However, going through the content I could see that there are some misunderstandings behind the emotional response. Also, it seemed like multiple people made similar requests to the person

Born to compete, looking back on South Korean education

Born to compete, looking back on South Korean education

South Korea, Aug 2010 I was in my 3rd year of middle school. More than half the kids in the same class were in prep school mode. We all wanted to get into the so-called 외고(Wego), a foreign language high school. Not particularly that we wanted to study a

The joy of being trusted for what you do

The joy of being trusted for what you do

First year on the job at a totally different industry to where I used to work, I was to take care of a handful of customers handed over from someone who has close to 3 decades of experience in the company. Can you imagine? I was anxious yes, but I

This shall pass as well, shaking off anxiety by looking back

This shall pass as well, shaking off anxiety by looking back

I was so anxious about closing that deal. The result was supposed to come in on Monday, but no news. I recieved the message today(Tuesday) that it has been successfully closed with wonderful reviews of how well I did. All the anxiousness were quite unnecessary. A wise friend mentioned