Connection
It’s not the survey result that defines a team — it’s how a leader responds.
During my time at Amazon, we had frequent anonymous surveys.
People managers received the results regularly, often highlighting how the
Lessons from Mentors
Lessons from Mentors
Catch people doing things right
Last week, three moments at work brought me genuine joy:
💫A colleague put in extra effort that helped ease a
Customer Experience
The Bipolar Attitude
💡 When the wall won’t budge… what do you do?
A customer came to me frustrated.
End of Support had