Work
What a Customer’s Farewell Taught Me About Feedback
One of our main contacts at a key customer announced she’s retiring — this week.
I did notice she was
Connection
joy of hosting
The Art of Hosting: Why Your Living Room Beats Any Restaurant
On this page
A reflection on a decade of home gatherings, from a 18-square-meter Tokyo studio to creating meaningful connections
Connection
It’s not the survey result that defines a team — it’s how a leader responds.
During my time at Amazon, we had frequent anonymous surveys.
People managers received the results regularly, often highlighting how the
Japan
Lost in translation: from crypto to quack
During a recent meeting with customers, I made a mistake
What I meant to say:👉 The key is that we
Connection
When colleagues see you, not just your work, importance of reaching out
This week, two small moments reminded me of the power of connection.
1 — “Are you ok?”
I was tired.
A
Customer Experience
The Bipolar Attitude
💡 When the wall won’t budge… what do you do?
A customer came to me frustrated.
End of Support had
Connection
The Unexpected Gift of Offering My Hotspot
Just as I sat down at a cafe near home, a foreign gentleman sits down next to me. Asks the
Korea
Oops, I Left the Door Open—Then Got My Heart Opened Too
🚕 “You must be from Japan,” the taxi driver said with a chuckle.
I had left the door wide open for
Connection
Gratitude is a more useful fuel than anger
📞5 missing calls.
7PM. Sunday evening.
I was just heading out to a friend’s birthday dinner.
My phone lit
Connection
Mid-Year Review—But Make It Personal
This past Saturday, my wife and I hosted a small gathering of close friends for something new we introduced into
Brunei
When Connections Go Beyond the Screen
When Connections Go Beyond the Screen
This month, I had the opportunity to travel to Brunei 🇧🇳 and finally meet customers