Knowledge sharing doesn’t just transfer skills. It builds invisible bridges.

Joy of creating tools and how to pages in the company

Being in a remote location, where 99% of the colleagues are residing in different country meant much of the learning had to happen using resources online.

Where I learned so much and am continuing to learn were the internal wiki pages that were freely created for knowledge transfers and management. After a while I had a list of people I admired deeply whom I have never met in the company and have 0 work relations but just for the content they put out on that internal platform.

I even started following a few, searching for the recent updates they made in random pages and learned so much over time.

Eventually, I started contributing too.

- A one-pager when I couldn’t find a simple “how-to”

- Notes on tricky customer escalations and the tools I used

- Little blogs about problems solved

A pattern had set in.

Being technical point of escalation for customers meant I had abundant opportunities to deal with rather complicated issue of a specific customer.

I would either blog about the issue or create/ list the tools that helped me work with the issue.

Then continue to put it out there.

Nobody asked me to do it. It was just…fun.

And I found the joy strangely familiar, reminded me how much fun it was I first started teaching English to Korean students in Shanghai, which led to creating a series of youtube videos on how to learn foreign languages.

Now work has become a new platform for me to indulge in the same joy of learning and creating content.

The most surprising part?

The pages I put out started connecting me with colleagues worldwide—people I’d never otherwise cross paths with—leading to more collaboration and more interesting work together.

🌍 Knowledge sharing doesn’t just transfer skills. It builds invisible bridges.